Privacy Policy

This Privacy Policy describes how Flowfellow, operated by PE SERHII PERVUN, an individual entrepreneur registered in Ukraine ("Flowfellow," "we," or "us"), collects, uses, and safeguards your personal information when you interact with our website and services. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out forms, make payments, or communicate with us. This may include:

• name;
• email address;
• phone number;
• billing details (for payments via bank transfer or agreed methods);
• project-related data, files, and content you share with us.

We do not collect sensitive personal information. We do not purchase data or receive user data from third parties.

2. How We Use Your Information

We use the information we collect to:

• deliver our design, development, and related services;
• communicate with you about your projects, deliverables, and updates;
• manage billing, invoicing, and payments;
• improve our website, user experience, and internal operations;
• send occasional updates about our services (you can opt out at any time);
• fulfill legal and regulatory obligations.

3. Legal Basis

We only process your personal data where we have a valid legal basis under applicable law, including:

• your consent;
• performance of a contract;
• compliance with a legal obligation;
• our legitimate business interests.

4. Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience and analyze how visitors use our site. You can control cookie preferences through your browser settings. We use analytics tools such as Google Analytics to understand website traffic patterns. These tools may collect anonymized data about your visit.

5. Third-Party Tools and Integrations

We may use tools such as Google Analytics, Calendly, Slack, ClickUp, and third-party payment processors to operate our business. These providers have access only as needed to perform tasks on our behalf and are contractually obligated to safeguard your data. We do not sell, rent, or trade your personal information to any third party.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. After your project is completed or your engagement with us ends, we retain data for up to 12 months unless legally required to keep it longer. You may request earlier deletion at any time.

7. Data Security

We implement reasonable security measures to protect your data, including encrypted communication channels, secure file storage, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Minors

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors. If we become aware that we have collected data from a minor, we will delete it promptly.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• access the personal data we hold about you;
• request correction of inaccurate data;
• request deletion of your data;
• object to or restrict certain processing;
• request data portability;
• withdraw consent at any time.

If you are located in the European Economic Area (EEA) or the United Kingdom, your rights under the General Data Protection Regulation (GDPR) apply in full. If you are located in California, your rights under the CCPA may also apply. To exercise any of these rights, contact us at team@flowfellow.com. We will respond within 30 days.

10. International Data Transfers

Flowfellow is based in Ukraine. Your data may be processed in Ukraine or other countries where our team and tools operate, including the United States (for services like Slack, ClickUp, Google Analytics, and payment processors). By using our services, you consent to the transfer of your data to these locations. We rely on standard contractual obligations and industry-standard security measures to ensure your data is protected regardless of where it is processed.

11. Refund Policy

All payments are final. We do not issue refunds once we've started working on your project or once we've delivered any file to you — whichever happens first. For retainer engagements, billing is monthly and non-refundable for the current period. The only exception is if we've agreed in writing to a refund before you made the payment.

12. Changes to This Policy

We may update this policy from time to time. When we make significant changes, we will update the date at the top of this page. We encourage you to review it periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact

If you have any questions about this Privacy Policy or your data, contact us at:

‍team@flowfellow.com