Privacy Policy
This Privacy Policy describes how Flowfellow, operated by PE SERHII PERVUN, collects, uses, and safeguards your personal information when you interact with our website and services. By using our services, you consent to the data practices described in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you fill out forms, make payments, or communicate with us. This may include:
- name;
- email address;
- billing details (for payments via bank transfer or agreed methods);
- project-related data.
We do not collect sensitive personal information. We do not purchase data or receive user data from third parties.
2. How We Use Your Information
We use the information we collect to:
- provide and manage our design and development services;
- communicate with you about your projects and updates;
- manage billing and payments;
- improve the user experience and optimize our operations;
- fulfill legal obligations.
3. Legal Basis
We only process your personal data where we have a valid legal basis under applicable law, including:
- your consent;
- performance of a contract;
- compliance with a legal obligation;
- our legitimate business interests.
4. Cookies and Tracking
Our website may use cookies to improve your experience. You can control cookie preferences through your browser settings.
5. Third-Party Tools and Integrations
We may use tools like Google Analytics or third-party forms. These providers have access only as needed to perform tasks on our behalf and are contractually obligated to safeguard your data.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. After your subscription ends or your project is completed, we retain data up to 12 months unless legally required to keep it longer.
7. Data Security
We implement reasonable security measures to protect your data. However, no method of transmission or storage is 100% secure.
8. Minors
Our services are not directed to individuals under the age of 18. We do not knowingly collect data from minors.
9. Your Rights
You may request to access, correct, or delete your personal data. To do so, contact us using the information below.
10. Refund Policy
All payments are final. We don’t issue refunds once we’ve started working on your request or once we’ve delivered any file to you — whichever happens first. For subscriptions, your time starts counting as soon as your request enters our queue. Any time used can’t be refunded, but you can pause your subscription anytime and keep unused days as credit for later. The only exception is if we’ve agreed in writing on a refund before you made the payment.
11. Changes to This Policy
We may update this policy from time to time. We encourage you to review it periodically.
12. Contact
If you have any questions about this Privacy Policy or your data, contact us at: